Be sure to check for an account using the user's name and @usdoj.gov email. You may also try searching for an account using the user's BOP Number as their username (BOP#####). A user should be able to tell you what their BOP Number is if they have one (not all users have one). 

➤If the user enters with a @unicor.gov email, kindly have them check the FPI Staff directory for their @usdoj.gov email.

➤If an account is not found, escalate to the PCS mailbox at fpi_chief_learning_officer@central.unicor.gov. User accounts are created by the PCS Lead. 

Thank you for your patience while I checked for your account. Unfortunately, I was unable to find an account for you in ULearn. Can you verify if you are with UNICOR? Kindly note that ULearn accounts are created for UNICOR staff only.