To reset the user's password, kindly use the "Send Forgot Password email" option. We are NOT to generate a temporary password. 

Instructions for processing login requests in CSOD can be found here.  

Thank you for contacting ULearn End-User Support!

We have received your request for a password reset and have sent a link to you in a separate email. Upon clicking the link, you will be prompted to create a new password. Kindly note that your password should contain 13 to 20 characters, and have at least one upper and lower case letter, a number, and a special character.

Should you have any questions or require additional assistance, kindly reply to this email.

Best,