Accounts are automatically created once every data load, which occurs every two weeks. Should the user state it's been longer than this, kindly escalate. DeLoran Lyles handles account creation.

Thank you for contacting ULearn End-User Support!

Unfortunately, we were unable to find an account for you. User accounts are automatically created once every two weeks. To further assist you, may we have your start date? Should it be more than two weeks, we will forward this issue to the administrators. 

We look forward to hearing back from you.

Best regards,