In cases where administrators have not responded to a ticket, kindly review the ticket and ensure that the request has not been processed. 

1. If the request has been processed/resolved, proceed with notifying the user and marking the ticket as resolved.
2. If it has not, resend to the administrator as a reminder.
3. If you do not have access to the LMS the ticket belongs to, kindly leave it for a specialist with the required access.