Support Category: LMS Error Message


Specialist Notes:


Since ULearn’s migration to FedRAMP, there are some links that have been rendered inoperable. Some of the links can be related to LinkedIn Learning, courses, or links located on the carousel. Although the administrators have updated most of the links, there may be some that still need to be updated.


WHAT SHOULD YOU KNOW?


When users try to access outdated links, they will receive an error similar to the one pictured below.


HOW SHOULD WE ASSIST?

Luckily, users can resolve the issue by adding ‘fed’ to the CSOD domain. For example: a user having issues accessing unicor.csod.com/OutboundSSO.aspx will have to edit the URL to unicor.csodfed.com/OutboundSSO.aspx


IMPORTANT!


Once you advise the user to edit the URL, kindly grab the original URL the user tried accessing and a screenshot of its location. We will then forward this information to the administrators so they can make the appropriate updates.


Standard Response:


I sincerely apologize for the issues you are having with accessing the link. After ULearn’s migration to FedRAMP, the location of the content has changed. The administrators have advised accessing the content using the following URL: [Insert modified URL Here]

So the link can be updated on ULearn properly, could you provide me with a screenshot of where you tried to access it from?